Privacy policy

Date of last modification: Monday, September 30, 2024
We are committed to ensuring that the collection and processing of your data, carried out from the 2 TECH website, complies with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés). This policy informs you about how 2 TECH, its subcontractors and any partners process your personal data. This policy applies in particular to customers and users of 2 TECH’s offers and services. It may be supplemented by specific information brought to the user’s attention in connection with a particular offer or service.

Cookies

A cookie is a small computer file, or tracker, which is deposited and read, for example, when you visit a website. The use of these tools is subject to your consent if they are not strictly necessary for the operation of the site concerned.

SPAM protection

In order to filter messages recognized as spam via contact forms, we use a data analysis service: reCAPTCHA. Use of these forms implies acceptance of the privacy policies specific to these services, described below. Google reCAPTCHA (Google Ireland Limited) is a service that protects form entries on our website. It is used to differentiate between human input and automated abuse. Use of reCAPTCHA is subject to Google Ireland Limited’s Privacy Policy and Terms of Use. Transmitted data: cookies and usage data. Place of processing: Ireland.

Form and teleservice

Each form or teleservice limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:
the data controller and the purposes for which the data is collected;
the mandatory or optional nature of the collection of this data for the management of your request and a reminder of the categories of data processed;
the recipients of the data (only 2 TECH in principle, unless specified in the form when transmission to a third party is necessary for the management of your request);
the duration of data retention;
the possible existence of data transfers outside the European Union or automated decision making;
your Data Protection rights and how to exercise them with the CNIL.
Personal data collected as part of the services offered on the 2 TECH website are processed using secure protocols and enable 2 TECH to manage requests received in its IT applications.

What are your rights?

You have the right to access, rectify and delete your personal data. You may request the portability of your data. You also have the right to object to or limit the processing of your personal data. In addition, you may issue instructions concerning the retention, deletion or communication of your personal data after your death.

How to exercise your rights

You may exercise your rights and contact 2 TECH at any time at the addresses below, with a copy of your identity card if you wish to exercise your rights, unless the information provided in your request allows you to be identified with certainty.
By signed letter to the following address

2 TECH
38 Rue de Bretagne
56950 Crac’h

If you do not receive an adequate response, you can lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

Purposes of processing your personal data

2 TECH processes personal data only for specified, explicit and legitimate purposes. 2 TECH does not process personal data in a way that is incompatible with these purposes. To this end, the purposes pursued by 2 TECH are as follows:

Data processing of the contact form

The collection, transmission and storage of data to contact the company:
Sending a response email
Quote management

Data processing of the account creation form

The collection, transmission and storage of data to create an account :
Sending a response email

Order management and customer relations

The company 2 TECH requires information concerning you for the management of your orders and their follow-up (e.g. deliveries), invoicing, accounting and in particular the management of customer accounts, the follow-up of customer relations such as the carrying out of satisfaction surveys, the management of complaints and after-sales service.

Payment of your orders and payment details

When you pay on our site, your payments are secure. 2 TECH does not collect your payment details. All your bank details are collected solely by our certified payment service provider Up2pay (Crédit Agricole), which guarantees payment security. When you pay for an order, the card used for payment is kept for the time needed to complete the transaction, and then for a period of 13 months from the date of payment, in order to guarantee proof of the transaction and combat payment card fraud.

Customer knowledge and site audience statistics

We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the services we offer. For example, we measure the number of pages viewed, the number of visits to the site, as well as visitors’ activity on the site and the frequency with which they return.

Sending messages by email

Once your account has been created and if you have not objected, you may receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings in order to adapt them to your needs.

What data is processed?

2 TECH only processes data or categories of data that are strictly necessary for the purposes for which they were collected. You can find information on these purposes above. 2 TECH processes the following categories of data:
Identity data: First name, last name, company profile …
Contact data: Email, postal address, telephone number …
Connection data: Customer connection logs, order history …
Content data: Transactional emails, invoices …
Location data

Who receives your data?

The data collected is intended for use by the site’s internal departments and its subcontractors. Lastly, processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, judicial investigations and requests for information from the authorities, or in order to comply with other legal obligations.

How secure is your data?

2 TECH ensures that your data is treated with the utmost security and confidentiality, including when certain operations are carried out by subcontractors. To this end, we implement appropriate technical and organizational measures to prevent the loss, misuse, alteration or deletion of your personal data. These measures are adapted according to the sensitivity of the data processed and the level of risk presented by the processing or its implementation.

Data retention period

The administrative useful life (DUA) is the period of time during which archived documents, data or information must be preserved and kept in a condition to be consulted and used, either by those who produced them, or by archive services. You will find below the administrative useful life (DUA) applicable to the main procedures managed by 2 TECH. The DUA covers the period of retention in the active database and in the internal archives.

Changes to the data protection policy

This privacy policy may change from time to time.